Purchase on invoice
Free Shipping & Exchange
Delivery in 2 Working Days

FAQ

How do I care for my ROTAUF clothing?

- Waterproof Series

- Insulation Series

Merino Series


How do I find the right size clothes?

Our size charts will help you find the right size when choosing jackets and pants. 

Download size chart 


How much does shipping cost?

Handling and shipping are FREE.


And how much does exchange and return cost?

Exchanges and returns are FREE.


How long is the delivery time?

2-3 workdays


What payment methods do you accept online?

The following payment options are available: Invoice, Credit Cards, Paypal


How do I make a return or exchange? 

Orders of ROTAUF garments are delivered in a resealable carton - a return label is included. Please write your return address on it, stick it on the box and send it back by mail free of charge.


How much time can I spend to check out the products?

You have up to 14 days. During this period exchanges and returns are POSTAGE FREE. Please note: The returned goods must be in perfect condition. A perfect condition implies also that the tags are still properly attached to the products. For further information about returns and exchanges, please refer to our GTC.


For a return, how and when do I get my money back?

After we have received and checked the goods we will refund the amount within 15 days in the same way as received. Orders on bill can be paid after the two-week try-at-home period and final decision to purchase.


What benefits do I have from an account at ROTAUF?

- Check the status of current orders

- Check the history of your orders

- Update account information

- Change your password

- Save your shipping addresses for family and friends, as well as the billing addresses


My online order was not confirmed by email, has it been registered anyway?

Once you have submitted your order, you will automatically receive a confirmation via email. If this is not the case, please contact us by email info@rotauf.ch or phone 081 511 23 27.


How can I include ROTAUF products to the range of my sports store?

Very happy to hear that. Please leave a note at info@rotauf.ch.


Who can I contact if there is a problem with my order?

In your personal account you should always have an updated overview of the order status. If you have any questions or problems with your order, please contact us by e-mail: info@rotauf.ch.


I have a question or suggestion.

Please send it to us by e-mail to info@rotauf.ch or call us at 081 511 23 27. We will be happy to help you.